Refund Policy
Last updated 22 October 2026
We want you to be happy with Marshalmap. If it isn't right for you, you can get your money back. Marshalmap is provided by Nordcam AS, organisation number 938 070 040, Olav Magnussons veg 16D, 7046 Trondheim, Norway.
30-day money-back guarantee
You can request a full refund within 30 days of your order date, for any reason. This applies to event passes and to agency subscriptions (monthly or yearly), including the first payment and each renewal.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order, or email us at support@marshalmap.com and we'll help. Refunds go back to the original payment method.
Cancelling a subscription
You can cancel an agency plan at any time from Billing & passes. You keep full access until the end of the period you've paid for, then the agency moves to the Free plan. Cancelling does not by itself refund the current period; ask for a refund as above if you're within 30 days.
More information
See also our Terms & Conditions and Paddle's refund policy.